The very essence of leadership is, knowing your people as you would a family member.
Be excited to see them, every day.
Start and end your day at the back of the building or in the obscure office where the people that are not outspoken or pushy reside and make time to ask family style questions.
Every level of employee should feel the same level of importance in the job they do. If the person that sweeps the floor need tile cleaner, it is as important to your business as the General Manager that needs his facility updated.
Know what motivates them individually, then customize the way you pay attention to them.
Leadership is not so much about technique and methods as it is about opening the heart. Leadership is about inspiration—of oneself and of others.
Great leadership is about human experiences, not processes.
Leadership is not a formula or a program, it is a human activity that comes from the heart and considers the hearts of others.
It is an attitude, not a routine.
More than anything else today, followers believe they are part of a system, a process that lacks heart. – If there is one thing a leader can do to connect with followers at a human, or better still a spiritual level, it is to become engaged with them fully, to share experiences and emotions, and to set aside the processes of leadership we have learned by rote.